You signed up for SaleHoo Wholesale Directory Members + SaleHoo Stores Basic Free Trial, the $27 monthly charge is for the SaleHoo Stores Basic (the charge applies from the 2nd month onwards).
You can reach us at +1 888-881-8703 within USA (For outside of USA, you may dial +1 213-839-6836) from Mondays thru Fridays at 2am-630pm NZ time and we'll gladly do our best to assist you. Please note that we are available to receive calls and return calls only during this time zone schedule - 2am-630pm New Zealand time
You can also send us your questions here at Link hidden: Login to view
or you can choose to have an online chat with a member of our team by clicking on the Live Chat icon at the bottom right of the SaleHoo page, as shown here: Link hidden: Login to view
Looking forward to hear from you shortly.